Hi7 Casino believes your personal data belongs entirely to you. We collect only what is necessary and protect it with the highest level of security.
Hi7 Casino never sells your personal information to third parties. Your data is used solely to improve our services and maintain security.
All data is protected with 256-bit SSL encryption technology. Your payment and personal information are completely secure.
You can view, correct, or request deletion of your data at any time. You have full control over your information.
Your data is stored on secure servers that meet international standards. Multiple layers of security are in place to prevent unauthorised access.
Hi7 Casino only collects information that is strictly necessary to provide our services. We never ask for data we don't need.
Your email or mobile number is never used for irrelevant advertising. You can opt out of any communications at any time.
Our Commitment: Hi7 Casino places the highest priority on your privacy. This policy is written with complete transparency – no hidden clauses.
Introduction & Scope
Hi7 Casino ("we", "our", "platform") operates an online gaming service for players in Bangladesh and around the world. This Privacy Policy ("Policy") explains our commitment to collecting, using, storing, and protecting your personal information.
By using Hi7 Casino's website, mobile app, or any of our services, you agree to this Privacy Policy. This policy forms part of our Terms & Conditionsis an integral part of.
This policy has been developed in accordance with international data protection laws and standards. Hi7 Casino is committed to safeguarding your privacy, and this policy is a clear reflection of that commitment.
- This policy applies to all services, platforms, and apps operated by Hi7 Casino.
- If the policy is updated, the revision date will be noted on the website.
- For significant changes, a notice will be sent to your registered email address.
What Data We Collect
Hi7 Casino collects only the information it needs. The data we collect falls into three main categories: information you provide directly, information collected automatically, and information received from third parties.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity-Related | Name, date of birth, national ID | Age & Identity Verification |
| Contact Information | Email, mobile number, address | Account Communications |
| Financial Information | Payment methods, transaction history | Payment Processing |
| Technical Information | IP address, device information, browser | Security & Service Improvement |
| Gaming Activity | Betting history, favorite games | Responsible Gaming Monitoring |
During KYC (Know Your Customer) verification, we collect proof of identity and address. This is a legal requirement and is done for your protection.
How We Use Your Data
Hi7 Casino uses your data only for specific, legitimate purposes. We never use your information for anything else without your consent.
- Account Management: To create, manage, and secure your account.
- Payment Processing: To securely process deposits and withdrawals.
- Identity Verification: To verify age and identity, and to maintain account security.
- Customer Support: To resolve your complaints and questions quickly.
- Responsible Gaming: To monitor gaming behaviour and identify at-risk patterns.
- Legal Compliance: To meet regulatory and legal obligations.
- Service Improvement: To improve platform performance and enhance the user experience.
- Fraud Prevention: To detect suspicious activity and money laundering.
Hi7 Casino may use your data to deliver a personalized experience, such as recommending games based on your preferences. This is entirely optional and can be turned off at any time.
Data Sharing & Disclosure Policy
Hi7 Casino never sells or rents your personal data. However, information may be shared with trusted parties under certain specific circumstances.
| Sharing Scope | Description |
|---|---|
| Payment Providers | Approved payment gateways including Mobile Pay and Nagad to complete transactions |
| Game Software Providers | Licensed gaming software companies authorized to operate games |
| Regulatory Authority | Where required for licensing bodies and legal compliance |
| Law Enforcement Agencies | Under court order or legal obligation |
| Fraud Prevention Services | Verification services for fraud prevention and anti-money laundering |
Any third parties with whom we share data are contractually bound to uphold Hi7 Casino's privacy standards and may only use that information for the specified purpose.
Cookie & Tracking Technology Policy
Hi7 Casino uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device.
Essential for site functionality. Used for login sessions, security, and core features.
Helps remember your preferences, language, and settings. Enhances the overall user experience.
Collects anonymous statistics to help us understand how the site is being used.
You can manage cookies through your browser settings. However, disabling essential cookies may affect certain site functionality.
Data Retention Period
Hi7 Casino does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | 5 years after account closure |
| Transaction & Financial Records | 7 years (legal obligation) |
| Gaming History | For the duration of account activity + 3 years |
| Support Conversations | 3 years after last contact |
| Cookie Data | Up to 13 months |
| Marketing Consent | Deleted immediately upon opt-out |
Once the retention period expires, your data is securely and permanently deleted or anonymized so it can no longer be linked to you.
Your Rights
As a Hi7 Casino member, you have specific rights over your data. Contact our support team at any time to exercise these rights.
You can access and view the data we hold about you at any time.
You can request corrections to any inaccurate or incomplete information.
You may request deletion of your data unless we are required to retain it by law.
You can request a download of your data in a readable format.
You can request that the use of your data be restricted to specific purposes.
You can opt out of marketing communications at any time.
To exercise these rights, email us at support@hi7casino.app. We will respond to your request within 30 days.
Security Measures & Technology
Hi7 Casino protects your data using industry-leading technology and processes. Our security team monitors systems around the clock, 24/7.
- 256-bit SSL Encryption: All data transfers are encrypted.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
- Regular Security Audits: Security reviews conducted by independent third parties.
- Encrypted Database: Stored data is kept in encrypted form.
- Restricted Access: Only authorised staff can access data where necessary.
If you suspect your account has been compromised, change your password immediately and notify us at support@hi7casino.app.
Child Protection Policy
Hi7 Casino strictly prohibits minors from using its gaming platform. We do not knowingly collect any information from anyone under the age of 18.
- Age verification is mandatory at registration.
- Any account identified as belonging to a minor will be closed immediately.
- Any minor's data found to have been collected will be deleted upon a guardian's request.
- Parents or guardians may submit complaints regarding their child's account.
If you suspect a minor is using Hi7 Casino, please contact us at support@hi7casino.app. We will take immediate action.
Contact & Complaints Process
For any questions or complaints about this Privacy Policy, or to exercise your rights, please contact our dedicated Privacy Team.
Privacy Contact: support@hi7casino.app
Response Time: Within 24 hours on business days | Live Chat: available 24/7
- Data access requests: responded to within 30 days.
- Data deletion requests: completed within 30 business days of verification.
- Data correction requests will be processed within 7 business days.
- If your complaint remains unresolved, you have the right to escalate it to the relevant regulatory authority.
Hi7 Casino is fully committed to protecting your privacy. We take every concern seriously and work to resolve issues as promptly as possible.
Your Data Is Safe – Join Now!
Your privacy is fully protected at Hi7 Casino. Register today for transparent policies, industry-standard security, and a trusted gaming experience.